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What is a claim?
A claim is referred to as any event whose happening leads to property
damage or loss. The insured or owner subsequently suffers financial loss. The event
may also to legal liabilities that may lead to the establishment of negligence against
the insured occasioning financial loss such a court award. The loss is payable under
the policy only if arising from a perils named in the policy.
What to do
On the happening of an event that may lead to a claim the same
is to be reported to the company as soon as possible. The intimation of the claim
may be done using any of the avenues available namely: facsimile, letter, email,
and telephone call, through the web or by personal visits. Claim notification is
a policy condition precedent to admission of liability under the policy.
Do not admit liability
In spite of the pressure one may be under at the happening of
an event: no admission of liability or promises should be made to settle the claim.
However the scene of the accident or loss should be preserved, witnesses records
taken, actions to reduce the loss employed and immediate notification made to the
company.
Police report
Claims that have a component of criminality involving either theft
or injury are to be reported to the nearest police station. In all instances kindly
note to have an abstract of the police records for onwards transmission to the company.
Documentation
For settlement of loss several documents will be required including:
- Completion of claim form (see forms below)
- Quantification of the amount of the loss
- Police abstract as described above
Other documents and details will be advised as the claim progresses.
If at any time you are involved in road traffic accident kindly
get in touch with the under noted person.
Motor Claims Internal Assessor
Contact Person:
Mr. Evans Sabali
Postal Address: P.o.Box 42166 – 00100, Nairobi
Mobile: (0) 720 393470
Landline: (020) 2711633/ 4
FAX: (020) 2714542
Download Claim Forms:
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