I am writing this to appreciate your service.
Ken called me immediately after I received this email. He has been keeping in touch giving me updates on every step of the claim. At some point he looked at my documents and called to inform me that some are missing and I needed to deliver them. This was an awesome customer experience as opposed to where I could have waited without progress then call and be told my documents are incomplete.
I commend his service to customers which is aimed at making the client sorted as soon as possible.
GA Claim Process Feedback - Businessman
Enterprise Systems Engineer
Anne good morning,
Its customer week I wish to take a moment to thank you for your support. Your swift move when I was in need of your help was just too prompt.
Well done Anne may God bless you always and above all grant you good health.
Emily – client -
Dear Ken & Ashy,
I would like to recommend you for the excellent & swift service I received when my car was being repaired.
Thank you very much and keep it up.
Titus – Client -
Thanks so much for your assistance in getting my car sorted due to the minor accident I had.
The repairs were done in a much shorter time than I feared it would take. I was also very impressed with the quality of the job done.
Thank you for making the necessary follow ups to not only get me a courtesy car in good time, but also to ensure that my car was repaired within a short time. That was some good customer service. This is what insurance is all about.
Am a happy client and I would definetly recommend HF insurance agency to my friends and colleagues.
Sammy – Client -
Hi! My Mazda Axela KCN 443W, has been repaired by Autoskill good job done and thanks for your fast and reliable services, I am to pick it up tomorrow. Thank you!
Client - Client
I would wish to thank the Customer care of GA for the support and follow up you made after I complained about a staff. I feel helped and I'm ok now, it was not a good experience but I'm glad you have rectified it. Thank you on Behalf of my Sister, she have appreciated too. Good work GA Customer care, Asante!
Benson - Client
I would like to take this opportunity to thank the HFIA and the GA insurance teams led by Kennedy for the excellent service you provided during my claim process. It was a great show of professionalism and great customer service experience.
Joanne - Branch Operations Manager
I am very very grateful to you and the team for all efforts and the arrangements you made to hear me out in the company of the representatives from Meridian hospital and finalize the bill, indeed i am proud to be a member of this insurance and its something i will carry along with me in person for a long time.
Rubina - Customer
I'd like to thank GA for the wonderful service I received during the hospitalization of my wife in Aga Khan. She got discharged today and the entire process was quite smooth and seamless. Thanks to Agnes and other team members.
Mr. Sivarama - Customer
I wish to take this opportunity to thank you for your tireless efforts in facilitating my insurance claim regarding the accident to my vehicle. I can confirm that it has been fixed to my satisfaction in just under 3 weeks. You have been very helpful in the process and I must say I am really happy and satisfied. This was the first incident to any of my 8 vehicles under your agency and I must say you have exceeded my reasonable expectations. Thanks is an understatement.
Charles - Customer